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Changsha Airport Staff Learn English to Welcome CAETE Guests

Updated: 2019-06-21

On June 20, the Changsha Huanghua International Airport Terminal T2 opens a special border check channel for the upcoming China-Africa Economic and Trade Expo (CAETE). (Photo/Xu Xing, Hunan Daily)

The first EAETE will be held in Changsha from June 27 to 29. As the first stop for African guests, the Changsha Huanghua International Airport is now sorting its operation procedures and optimizing its inbound and outbound services. The airport announced on June 20 that all the airport staff are enhancing their English proficiency to better service foreign passengers.

"Please follow me, I'll take you there." More than 40 airport cleaners are taking English training classes.

A cleaner named Luo Siqing said that he was once afraid to speak English. After being trained, he can speak simple sentences in English now.

Since the beginning of this year, in accordance with international advanced airports standard, the airport has assessed the staff’s English proficiency, and then conducted targeted training for them.

"Not only international check-in and customer service staff, but also cleaning and delivery staff are required to attend oral English training," said Cao Jie, director of the Safety and Quality Department of the Changsha Huanghua International Airport. During the expo, the airport will set up a special service counter for the expo, and arrange staff with A-level English proficiency to offer services there.

The airport Terminal T2 has now opened a special border inspection channel for the expo. The international security check area and passageway have widened from 12 meters to 34 meters. The passenger rest area, which is the largest in Central and South China and can accommodate 400 passengers, has been put into use recently.

Translator: Kuang Zhenzhen
Chinese source: hunan.gov.cn