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Online portal allows government to listen to residents' concerns

Updated: 2015-12-31

 

Changsha has been working to build a transparent and service-oriented government in recent years by providing services on its official website that can "listen" to the voices of its residents, according to the city government.

 

"Contact the mayor" is one of the services welcomed by the local residents. A resident surnamed Li, for example, submitted his opinion through the online mailbox in November, to suggest the Changsha Metro Group to add traffic signs in transfer stations on lines of the city’s subways, maglev trains and inter-city trains between Changshai, Zhuzhou, and Xiangtan (or known as Changzhutan intercity trains). The company soon responded to Li online that his suggestion had been accepted and the signs would be in place before the Changzhutan intercity trains start trial operation in 2016.

 

Statistics from the Changsha e-government management office show that the online mailbox received nearly 8,200 messages as of Dec 18, addressing the fields of transportation, city management, environmental protection, public services and real estate. Over 8,000 messages received replies.

 

Miu Yaqin (right), deputy head of Changsha education bureau, records an online interview in which she answered questions provided by the public.

 

Other services provided on the government portal include columns of advice and complaints, public opinion collection and online interviews and news conferences, aiming to maintain positive interaction with residents. For example, 19 episodes of interviews were online as of Dec 18. The heads of several government agencies including the environmental protection administration, education bureau, intellectual property office and human resources and social security bureau recorded interviews in which they answered questions provided by the public.

 

The government portal provides 88 links to government agencies and websites of districts and counties to integrate administrative information resources. It also announces current events with audio, video and graphics, and releases interpretations of local policies and regulations.

 

The portal also offers information on key areas including government funds, public resources allocation, major construction projects, State-owned enterprises and food and medicine security. As of Dec 18, it provided more than 10,000 pieces of such information.

 

In addition, it set up a sector providing information on 11 affairs that are closely related to people's everyday lives, such as permanent resident registration, applications for identification cards and housing fund loans. Information provided includes the materials required, procedures, handling agencies and departments and fees.

 

To promote mass entrepreneurship, the portal also provides commerce-related services, disclosing the basic information of nearly 300,000 local companies and offering consultation services for corporate registration and business affairs. It has an online approval system that features “multiple licenses in one” and “one license, one code” to streamline the administrative approval process and increase the efficiency of corporate registration.

This year, the Changsha government official website ranked second among the capital cities nationwide in terms of construction, performance and management.

 

Source: China Daily