Things to Know About Getting Medical Care in Changsha
1. Emergency calls
When necessary, dial the first aid call number “120” to get an ambulance in a medical emergency. It will take you to an emergency center or a particular hospital if you have asked for it. When you call you should know your location by street name and number.
You will be charged for the ambulance service. How much depends on the emergency treatment you receive during the trip and the distance from where you were picked up to the emergency destination.
2. Non-emergency appointments
Patients should make a doctor’s appointment one or two weeks in advance either online, via a hotline, or at the admission desk. The method for making an appointment varies from hospital to hospital. Online platforms include the hospitals official website and its official WeChat account; a third-party platform, such as Alipay (支付宝) and the Hunan Unified Medical Reservation Registration Platform (湖南省统一预约挂号平台).
3. Seeing a doctor
(1) Make an on-site appointment if you have not registered in advance online or via the hotline. Always bring your passport and visa. It is good practice to bring extra xerox copies of both with you.
(2) Pay the registration fee. If this is your first visit to the health care provider, you should be issued a medical card and a medical history record book by the health care provider. It is your responsibility to maintain this card and this book. It is a good practice to have current copies. Always bring both the medical card and the medical history book with you when seeking medical care.
(3) Line up outside the consultation room until your number is called.
(4) When seeing a doctor:
a. The doctor may order further medical tests. You will have to pay for the examination, keep the receipt and go to the office where the additional examinations or tests are to be carried out.
If the examination or test results are provided immediately, you may consult the doctor without waiting in line. If the results are not immediately available, you may have to return and register again.
b. After being given a diagnosis, medical advice, and a prescription (chufang 处方), you will have to pay medical fees, obtain a printed invoice, and obtain the medications from the hospital pharmacy (yaofang 药房). Hospital pharmacies are usually located in, or near, the lobby of the out-patient building.
c. If hospitalization or surgery is required, you will go through the hospitalization check in formalities and pay at the inpatient department. It is best to be accompanied by a family member and a native speaker when seeking further treatment.
4. Hospitals Offering Int’l Medical and Translator Services in Changsha
(1) Xiangya International Medical Center of Central South University
Xiangya Hospital is a hospital affiliated with Central South University, which is a large public hospital and an important center for medical treatment, education, and research. It has been ranked 4th in the nation for last 5 years.
Xiangya International Medical Center (XIMC) opened on July 21, 2015. It has a nationally and internationally renowned group of experts associated with Xiangya Hospital and provides support for XIMC. A large number of overseas alumni provide world-class services for Xiangya’s patients.
Official Website: http://www.xyximc.com/en/guide.html
Location: Ground Floor, D Area, Xiangya Hospital of Central South University located at 87 Xiangya Road, Kaifu District, Changsha, Hunan
XIMC Outpatient: D Area, 1st & 2nd Floor
Tel: +86 (0731) 8975-2088/2089
Clinic Hours: Monday- Friday; from 8:00 a.m.-12: 00 p.m. and from 2:30 p.m.-5: 30 p.m.
XIMC Surgical Ward (54W): D Area, 11th Floor
Tel: +86 (0731) 8975-3054
XIMC Medicine Ward (55W): D Area, 12th Floor
Tel: +86 (0731) 8975-3055
Online Forum: http://www.xiangya.com.cn/guestbook/
Notification for International Patients: http://www.xyximc.com/en/guide.html
(2) International Medical Treatment of Traditional Chinese Medicine of Hunan
The First Hospital of Hunan University of Chinese Medicine was founded in 1963. It is located in the First Hospital of Hunan University of Chinese Medicine. It is a modern, comprehensive, traditional academic Chinese medicine-based hospital with comprehensive functionality, significant clinical abilities, strong research, and innovation.
Official Website: http://www.hnzyfy.com/gjyl/
Address: 95 Middle Shaoshan Road, Changsha, Hunan, China
Email: firstname.lastname@example.org email@example.com
(3) Changsha Hospital of Traditional Chinese Medicine (Changsha Eighth Hospital)
Changsha Hospital of Traditional Chinese Medicine (Changsha Eighth Hospital) is a modern, comprehensive hospital of traditional Chinese medicine. The hospital is divided into three departments: the headquarters, the south hospital and the east hospital. Its key specialties include the department of orthopaedics and trauma(骨伤科), the department of acupuncture rehabilitation (针灸康复科) and the department of neurosurgery (神经外科).
Official Website: www.cssbyy.com
Address: 22 Xingsha Avenue, Changsha County，Changsha, Hunan, China
Clinic Hours: Monday-Friday
Tel: 0731-85259115 (International Medical Center);
13808418306 (Dr. Tan) (for translation service);
0731-85259000 (hospital headquarter)
WeChat Appointment: HNCSSZYY
(4) Hunan Provincial People's Hospital
The hospital has a total construction area of more than 170,000 square meters, with nearly 3,000 beds available. It consists of 56 clinical and medical departments. The hospital is sponsored in clinical care by the national key clinical specialist construction project and gets support in hepatobiliary surgery, orthopedics, pediatrics, burn cosmetic surgery, gastroenterology and cardiology from the government of Hunan province. The hospital also strongly invests in its departments of neurology, otolaryngology, head and neck surgery, interventional vascular surgery, anorectal surgery, ophthalmology, renal medicine, anesthesiology and pharmaceutics.
Official Website: http://www.hnsrmyy.com
Address: 61 Jiefang West Road, Changsha, Hunan Province
Tel: 0731-82278141; 0731-82278048 (for emergency call)
Monday - Friday 8:00-12:00, 14:30- 17:30
Saturday, Sunday & Holiday 8:00-12:00, 14:00- 17:30
(5) International Medical Services of Hunan Want Want Hospital
Hunan Want Want Hospital is a tertiary care hospital of international standards. It is the only international medical facility in Changsha to receive Joint Commission International (JCI) Accreditation Standards for hospitals. Our doctors are dedicated, compassionate professionals from trusted practitioners to specialized surgeons to ensure that you receive world-class quality care in Changsha. We have provided primary, secondary and tertiary health care to non-Chinese nationals from more than 100 countries since 2009.
We are preferred partner of more than 10 international emergency services such as International SOS, and provider of more than 30 international insurance. Our facility provides English, Japanese, Russian, Spanish language support.
Hours of Operation
Clinic Hours: Weekday 8:00-12:00, 13:30- 21:30
Weekend & Holiday 8:00-12:00, 14:00- 17:30
Emergency Room: 24 hours a day, 7 days a week
Emergency Services: 24 hours a day, 7 days a week
Official Website: http://www.wwhospital.com/zh-cn/ksjs/gjylb.aspx
Address: 318 Renmin Rd. E., Changsha, Hunan, China
Tel: 0731-82775112 (for appointments)
0731-82775120 (for ambulance)
Free phone consultation & appointment: Dr. Sun(15575155288)
Emergency Services: 24 hours a day, 7 days a week
5. Medical Insurance
Hospitals like Xiangya Hospital of Central South University provide an expedited service for foreign patients who have obtained a letter of guarantee of payment from Chinese or foreign insurance companies. After all medical procedures are completed, the costs incurred by the patient are settled by their insurance companies.
Inquire about insurance from each hospital.